Ultimate Software Review

Ultimate Software
Weston, FL
Intended Users:
Free Trial:
Core, Strategic
Medium, large
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Why UltiPro

Ultimate Software is a good buy for companies that need all of its HR functions in one solution, and for companies that don’t want to utilize its servers, hardware, or IT staff, as Ultimate Software is a Cloud-only platform.

Product Details

A system for accurate payroll and time attendance management is extremely critical for a company’s growth and success. Since employees are often the biggest expense of an organization, companies place a lot of emphasis on making sure they are getting the most for their investment and want to ensure that their employees are regularly attending work and dedicating an appropriate amount of time to their jobs. Ultimate Software’s UltiPro solution make up a complete, end-to-end human capital management portal that encompasses time and attendance tracking as well as recruiting, performance management, payroll, compensation planning, and learning and career development.

The time tracking function allows organizations to eliminate the manual tasks involved with processing time data, as well as  enforce company policies, reduce payroll errors, and minimize compliance risks. Integrating time tracking with the rest of UltiPro’s features makes it easy to use data collected by the time and attendance system for other tasks within an organization, like payroll or accounting. This easy flow between the modules lets everyone in an organization work more productively and efficiently, while leaving time for them to concentrate on the tasks that need the most attention.



There are a wide variety of features of UltiPro, several that we’ve indicated below. However, we want to talk about its mobile functionality. Companies have an increasingly mobile workforce, and the challenge to record their time and attendance, especially if they don’t work in an office. To that end, Ultimate Software has developed its UltiPro Mobile component, which allows employees, managers, and HR to access their personnel information straight from their tablets or smartphones. Users don’t need to download anything, all they need to do is to use their UltiPro login information.

Another mobile feature is the UltiPro TouchBase. The TouchBase is a feature that allows hourly employees to punch in and out straight from a tablet rather than a physical timeclock. Employees can even access their personnel information via the TouchBase and contact their supervisors via text or email.

  • Attendance Management?
  • Benefits Administration?
  • Employee Self-Service?
  • Mobile Access?
  • Payroll Management?
  • Performance Appraisal?
  • Recruiting Management?
  • Training / Learning Management System?

Target Market

Ultimate Software serves a wide variety of industries, such as finance, hospitality, healthcare, manufacturing, retail, and non-profits. Below, we’ve listed some of their clients:

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UltiPro is available as a Software-as-a-Service (SaaS) model with a per-employee per-month subscription. This is ideal for companies that do not have the resources to maintain servers and hardware, and don’t want to overwhelm their IT staff. Ultimate Software houses the data and handles the maintenance and upgrades.

Ultimate Software’s approach to implementation is fast deployment. Their goal is to get software deployed in the shortest time frame possible. The client gets a dedicated account manager, who will meet the client at their site to determine requirements and design, handle implementation, and provide training.

Customer Service & Support

Ultimate Software provides a variety of support services, such as phone, email, live chat, a customer portal, and online resources. It also launched a distance-learning tool in 2013 called HCM Online Academy for HR professionals who wants to learn more about the HCM industry.


UltiPro has some challenging attributes. For example, it is not compatible with all browsers.  Also, the software doesn’t work with negative numbers (such as wages) when manually entered, as well as some cumbersome manual entry.  And finally, some users have reported that customer service support response time tend to be slow.



Ultimate Software has a simple mission statement: delivering unified end-to-end HCM (human capital management) cloud solutions to improve HR within the companies. In short, Ultimate Software focuses on people. Its software encompass a wide range of HR functionality from payroll to time and attendance to benefits to recruiting. In fact, it was considered the first vendor to provide SaaS/Cloud HR/payroll solutions.

In addition to its HR solutions, Ultimate Software also provide HR and payroll services for companies looking to outsource some of its HR functions. Such services include tax filing, printing W2 forms, and printing paychecks.

Ultimate Software has received numerous accolades over the years. In 2014, it was ranked #20 on FORTUNE magazine’s annual Best Companies to Work For list, as well as #8 on Forbes’ Most Innovative Growth Companies list.  Also, in 2014,  its UltiPro Retention Predictor received the Gold Award from Brandon Hall Group for the Best Advance in Unique Talent Technology.

Ultimate Software has over 2,000 employees in U.S. and Canada. It has reported a $410M revenue in 2013.

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Summary: Ultimate Software is a good buy for companies that need all of its HR functions in one solution, and for companies that don't want to utilize its servers, hardware, or IT staff, as Ultimate Software is a Cloud-only platform.

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